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Shipping & Returns

 

How we get your coffee to you..

To ensure that you receive the freshest coffee possible, your coffee is only roasted after you place an order. You will never receive a bag that has been pre-roasted and stored on a shelf.

 

When we receive your order it is roasted on that business day or the next business day and shipped via express post around Australia fast.

 

Your coffee is expected to arrive 1 to 5 business days from when it ships. All bags have been double sealed and have one way degassing valves installed. These few additional days are also ideal for the natural degassing process of freshly roasted beans, allowing the gas’s to escape and create the desired balanced taste.

 

Coffee orders heading to the Pilbara WA , Kimberley WA, and Northern Territory may go by parcel post as its just around the corner and will get to you via this service faster than express, and of course in Broome we deliver to your door so please give us a street address. 



Returns Policy

You may return most new, unopened non food items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 14 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

The guarantee with our Coffee Beans is 100% if for any reason you are unhappy we will replace your Beans. 

Shipping

The Delivery

We roast your coffee on order and, we then dispatch your coffee fast via Express Post to most parts of Australia so it arrives super FRESH.
The Kimberley, Pilbara in Western Australia and The Northern Territory is usually via Parcel Post.
 
Coffee gear and coffee machines may go by courier and or normal carrier and may take longer depending on your location.

 

We notify you when your order has been dispatched and estimate when it should arrive with send out another email letting you know you should have your order.

 

If for some reason you haven't received it, say after 7 days let us know and we will send you the tracking number.  

 

We know you have a choice and we thank you for your support, if for any reason we have not meet your expectations please let us know so we can fix it.

 


Multi Award Winning Roaster

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